Package Protection
Vergi dahil.
Shipping Information
International Shipping:
- We proudly serve customers around the world.
- Shipping times may vary based on your location and the selected shipping method.
Standard Shipping: Your order will typically arrive within 12-15 business days.
Returns and Exchanges
We understand that sometimes a product may not meet your expectations. That's why we offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, please follow these simple steps:
1. Initiate the Return: Contact our customer service team at [email address or phone number] within 30 days of receiving your order. Provide your order number and the reason for the return.
2. Return Authorization: Our team will guide you through the return process and issue a return authorization.
3. Package Your Item: Safely pack the item(s) in their original packaging, including all accessories and tags.
4. Shipping: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.
5. Inspection and Refund: Once we receive your return, our team will inspect the item(s) for quality and completeness. Upon approval, we will process your refund or exchange within 7 business days.
Contact Us
If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at info@masalglobal.com. We are here to ensure your shopping experience with Masal is exceptional.
Thank you for choosing Masal, and we look forward to serving you.
Quick 7-Step Guide:
1. Preventive Shield:
Apply a water and stain repellent spray before your first wear.
2. Regular Cleaning:
Wipe away surface dirt with a soft brush or damp cloth.
3. Condition for Suppleness:
Apply a leather conditioner to nourish and maintain suppleness.
4. Polish for Shine:
Use a matching shoe polish for a polished look and protective layer.
5. Proper Storage:
Store loafers in a cool, dry place with shoe trees to maintain shape.
6. Rotation Routine:
Rotate loafers with other pairs to prevent wear and tear.
7. Weather Considerations:
Avoid extreme weather; if wet, stuff with newspaper and air-dry naturally.
Follow these 7 steps to keep your Masal loafers looking timeless and comfortable with every step.